Return Policy

Refund & Return Policy – welcko

At welcko, customer satisfaction is important to us.

Return Eligibility
Customers may request a return or replacement if:
• The product is damaged
• Wrong product is received
• Product has manufacturing defects

Return requests must be made within 7 days of delivery.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene, personal use, or promotional reasons.

Return Process
To request a return, contact our support team with:
• Order number
• Product photos/videos
• Reason for return

Refund Process
After the returned product is received and inspected, eligible refunds will be processed within 5–7 business days.

Refund Method
Refunds will be issued through the original payment method or bank transfer, depending on the case.

Cancellation Policy
Orders can only be cancelled before dispatch.

Contact Information
Email: infowelco@gmail.com
Phone/WhatsApp: 8920906280